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Laura Godfrey

GSA

Latest Content by Laura Godfrey

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.— via USA.gov

Mar 15, 2022

Tips to help you improve access to your non-English digital content.

Watch Video

Ammie Farraj Feijoo

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.

Watch Video

Willa Armstrong

Wendy A F G Stengel

How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.

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Marisa Hotchkiss

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Watch Video

Andres Quinones

Fabiola Herrera

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Watch Video

Kathleen Kephart

Patricia Goerman

With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.

Watch Video

Designing for Translation

Learn simple planning steps to successfully translate content into multiple languages.

Dec 20, 2018

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!

Watch Video

Katherine Spivey

Katina Stapleton

Meredith Larson

Join the Multilingual and Video Production Pros Communities of Practice for a talk about a video the CFPB created, for a Spanish speaking audience.

Watch Video

Using Journey Mapping to Streamline Processes Across Agencies

How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.

Feb 05, 2018

This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media

Watch Video

Leilani Martinez

Edgardo Morales

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about

Apr 14, 2016

Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal

Apr 27, 2015

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Latest Content by Laura Godfrey

Tips to help you improve access to your non-English digital content.

Watch Video

Ammie Farraj Feijoo

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.

Watch Video

Willa Armstrong

Wendy A F G Stengel

How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.

Watch Video

Marisa Hotchkiss

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Watch Video

Andres Quinones

Fabiola Herrera

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Watch Video

Kathleen Kephart

Patricia Goerman

With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.

Watch Video

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!

Watch Video

Katherine Spivey

Katina Stapleton

Meredith Larson

Join the Multilingual and Video Production Pros Communities of Practice for a talk about a video the CFPB created, for a Spanish speaking audience.

Watch Video

This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media

Watch Video

Leilani Martinez

Edgardo Morales

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